Cancellation Policy
1. Cancellation Cases
| CANCELLATION CASES | DRIVER | PASSENGER |
|
|---|---|---|---|
| - Driver Cancellation | Nothing | 100% CC + 100% SF | Nothing |
| - Driver Left For The Trip Before 15 Min. Waiting Time & The Passenger Arrived to The Start Point Within The Waiting Time | Nothing | 100% CC + 100% SF | Nothing |
2. Passenger Cancellation Time
| Passenger Cancellation Time | DRIVER | PASSENGER |
|
|---|---|---|---|
| - If It’s More Than 24hrs Before Planned Time | Nothing | 100% CC | 100% SF |
| - If It’s 24hrs or Less Before Planned Time: | |||
| # And More Than 30 Min. After Booking Confirmation | 50% CC | 50% CC | 100% SF |
| # And Less Than 30 Min. After Booking Confirmation | Nothing | 100% CC | 100% SF |
| - If He Does Not Appear 15 Min. After Planned Time Or Cancel The Trip After The Planned Time | 100% CC | Nothing | 100% SF |
| - For External Trips, If He Could Not Be Able To Get Saudi Arabia’s Passing Visa | Nothing | 100% CC | 100% SF |
Noting that:
- The Trip Fees paid by the passenger is consist of The Contribution Cost (CC) paid to the Driver + The Service Fees (SF) Paid to RAFEEQ.
- The Contribution Cost (CC) will be transferred to Driver’s Wallet after 48 hrs. of the end of the trip to give the opportunity to the passenger to submit any complain or claim thru RAFEEQ System.